Verification

• Your NIN or your driver's licence. A NIN is exactly 11 digits.
• A Flare profile with your name and date of birth already filled in.
• Your agreement to the check. You give it by ticking "I agree to Flare checking my identity as described above."

The name and date of birth on your profile are what we compare, so they need to match your ID.

We keep a masked reference to your ID, the decision, the ID type, the provider's reference, and when you gave your agreement. We do not keep the number. You can see your own masked reference afterwards.

If you delete your account, a minimised record survives: the status, the ID type, the masked reference, the provider and the time you agreed. It is kept as evidence that you agreed to the check, and it never includes the number.

Two kinds of message look alike and mean different things.

• "Doesn't match" means the check compared your profile with the record it found and the two differed.
• "We couldn't find that number", "We couldn't confirm", "We couldn't complete" and "We couldn't verify that ID" are different from a mismatch. They say we could not complete or confirm the check, and they are not a finding that you did anything wrong.

For example, if only your surname or only your given name matches, we say we could not confirm your name automatically. A married name or a middle name is the usual cause, and it is not a rejection.

If you see "We couldn't complete the check just now", that is on our side, not yours. Nothing about your ID was rejected. Try again later.

If you see "Too many verification attempts", you have used the limit of 5 attempts in an hour. Wait an hour. If a result does not look right to you, email support@myflaredating.com rather than retrying.

If you see "Your session expired", sign in again, then retry.

I verified on my phone, but the website says I am not verified. This is almost always a stale website session. The page should say "We couldn't check your verification status just now". Sign out of the website and back in. Your status on the phone is the true one.

There is no Verify option on the website. That is expected if you are already verified. The card is hidden so nobody is invited to a page that would only tell them they are done.

Why does Flare want my ID? Discovery, matching and activity emails only work for verified accounts that are not suspended. Without verification the app has nothing to show you.

Can I withdraw my agreement? Email support@myflaredating.com. There is no button for it.